5 top tips for easier Knowledge management

5 top tips for easier Knowledge management

29 January 2018

5 top tips for easier Knowledge Management and transfer


Have you ever wondered how organisations like Apple, Tesla, Google, SpaceX, FaceBook seem to achieve the impossible?

 

Be it products or services they somehow achieve outstanding rates of growth, profit, while achieving insane levels loyalty from partners, staff and customers.

What's the secret? High performing super-brands have a few things in common:

  1.     Clear vision goals, and objectives. All excellently/consistently communicated.
  2.     Strong values and a shared sense of purpose.
  3.     Processes with continuous learning, improvement and process refinement.

The senior leaders (and managers) of these businesses all have one thing in common.
They communicate these three points frequently and brilliantly. Whether they know it or not they are knowledge management superheroes.

  • They have in place a culture of making sure things get done to a higher standard.
  • The processes are generally logical and as simple as they can be.
  • The people, especially front-line troops, those with the knowledge are empowered to change and improve process based on the lessons learned and customer feedback. Customer is king!
  • The people are encouraged to learn, adapt and change based on the learnings. 
  •  Outstanding attention to hiring people quickly and firing bad apples as FAST!
  • There is a culture of Knowledge management.
    • In some cases this is performed so elegantly and at such a pace that you would not even know it's happening.
      Compare that to the Ra Ra Ra sessions that awkwardly appear as an afterthought in so many companies.

The learning - These companies pay incredible attention/resource to Knowledge Management. They transform people, efficiency and profit.

So what can us mere mortals do?    These are my 5 top tips for easier Knowledge Management and transfer.

1. Decide to change and set a firm date.

  • Draw a line in the sand for goals and objectives.
  • Be ambitious and set goals.
  • Agree a common values, goals, objectives that people can buy into.
  • Do not be frightened of failure. Look at SpaceX and Tesla, timelines are always missed, but then the goal are always insane and missing the goal was still an incredible achievement.
  • Failure is good, learn the lessons, change and move on.
  • Rinse and repeat.

This is my welcome address to staff, sharing our values. Made with a GoPro and Mac Movie. Super fast and easy.


2. Cut out the cancers - get rid of:

  • Those that gossip, backstab, or as Google calls them Knaves. Hire, promote and cherish knighty behaviour. Become an army of knights and knight-esses
  • The 'can't do crowd' and naysayers. They need to be gone and gone quickly as they infect the behaviours of all those around them and others copy this behaviour if not checked. Did you know on average on 38% of employees are engaged! WOW!
  • Running a business where these people flourish and it's like running a marathon with a small stone in your shoe.
  • In our company unpleasant or politically motivated gossip is treated the same as gross misconduct, our staff handbooks, offer letter, business plan and processes repeat this message.


3. Invoke a 'teach-first' - everyone should be encouraged to teach. Especially leaders and line managers

  • Subject matter experts come in all shapes and sizes. They are everywhere.  Empower them as knowledge management army.
  • Imagine an organisation with just 1,000 people and if only 10% of the workforce were empowered to build/share knowledge.
    • Your teach-first' teams should be at least 100 strong.
    • 1 bitesize class, that's aligned with the vision/value/goal/process, every 2 months from each is 600 bits of content.
    • That's an impressive catalogue. Build once, use over and over.

Knowledge Management build content quickly distribute widely.png


4. Communicate way more than you most likely do .

  • We are the YouTube generation. Use a GoPro (awesome audio and quality) you can quickly build how-to videos that are bite-sized (less than 9 minutes max)
  • Distribute and track, short to the point content. Distributie quickly and widely.  Make it easy for content to be consumed

Knowledge Management make content consumption easy.png


5. Mass, rapid communication is incredibly easy using an LMS (Learning Management System) - streamline your Knowledge Management.
Imagine:

  • Issue Tuesday at 11am. Team formed and lessons learned by 19:00 and processes reviewed and improved using the LMS to gather evidence, knowledge and opinions.
  • During Wednesday a 9 minute mobile friendly explainer video with supporting materials, quizzes, exams is issued to 1,000's with a completion deadline.
  • Adherence and compliance is tracked.

Knowledge Management track compliance.png

Knowledge Management - you have it nailed!

The business case for an LMS is incredibly powerful. Creating a business case is easy and the KPI's a breeze to track.

Here are some interesting facts about employee engagement. When you have invoked a Knowledgement Management culture and a well deployed LMS to hep rapidly communicate, most of these issues disappear.

Employee Engagement statistics borrowed from GlassDoor - Thank you

  • Employees who understand their contribution to the company's mission are more likely to bring a positive attitude and commitment to the workplace, which trickles down to company performance at every level. Research on engagement and company performance shows a strong correlation between the two, proving that employee engagement is crucial to business success.
     
  • In 2015, 32% of U.S. workers were engaged. (Gallup daily tracking, January 2016)
     
  • Fewer than half (49%) of employees would recommend their employer to a friend. (Glassdoor Data Labs, December 2015)
     
  • Companies with employee engagement programs achieve 26% greater year-over-year increase in annual company revenue, compared those who do not have formal programs. (Aberdeen, October 2015)
     
  • 87% of organizations cite culture and engagement as one of their top challenges, and 50% call the problem "very important." (Global Human Capital Trends 2015, Deloitte, February 2015)
     
  • "Mission-driven" companies have 30% higher levels of innovation and 40% higher levels of retention, and they tend to be first or second in their market segment. (Becoming Irresistible, Deloitte, February 2015)
     
  • Two-thirds (66%) of HR respondents report they are updating their engagement and retention strategies. (Global Human Capital Trends 2015, Deloitte, February 2015)
     
  • While 90% of executives understand the importance of employee engagement, fewer than 50% understand how to address this issue. (Conference Board, cited by Deloitte University Press, January 2015)
     
  • 62% agree their perception of a company improves after seeing an employer respond to a review. (Glassdoor U.S. Site Survey, January 2016; *Updated from 69%, Glassdoor survey, October 2014)
     
  • 72% of employees with socially encouraging employers are significantly more likely to help boost sales, compared to only 48% of employees whose employers aren't socially encouraging. (Weber Shandwick research study, April 2014)
     
  • 70% of employees who lack confidence in the abilities of senior leadership aren't fully engaged. (Dale Carnegie)
     
  • Increasing employee engagement investments by 10% can increase profits by $2,400 per employee, per year. (Workplace Research Foundation)

INTERESTED IN LEARNING MORE ABOUT KNOWLEDGE MANAGEMENT - CONTACT US

 

About the author:   Mark Taggart is CEO and Founder of CreateLMS. Please join me on LinkedIn

Mark is hugely passionate about Knowledge Management.  Read his blog on Creating a Best In Class LMS the rational and considerations in building the award winning, CreateLMS platform.